Getting Help
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Payments & Billing
Explore help articles, answers, and common issues under the Payments & Billing category.
If Your Payment Doesn't Go Through
"There was a problem processing your payment"
Your order is still saved. Choose Try Again to pay again, or use a different card or payment method. We also email you if a payment doesn't go through.
If you closed the PayPal window
Nothing is charged. Your order is waiting on the payment page, and you can pay when you're ready.
"Your order has been received and is being reviewed"
Occasionally we check an order before taking payment. No payment has been taken. Once the check is complete, we email you a link to complete payment. The link is valid for 48 hours.
Still stuck?
Call 0161 464 9941 (Monday to Friday, 9:00am to 5:30pm (UK time)) or email sales@apaxon.co.uk with your order number.
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Ordering & Products
7 articlesBrowse help articles related to ordering & products including guides, policies, and common questions.
Payments & Billing
4 articlesBrowse help articles related to payments & billing including guides, policies, and common questions.
Returns & refunds
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Shipping & Delivery
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Your Account & MyApaxon
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