If your order hasn't arrived

1. Check the tracking link in your dispatch email, or in MyApaxon under Orders & Finance > Order Tracking.
2. Check the order's status. If it shows Awaiting stock or Delayed, the note on the order explains why.
3. If the tracking shows it delivered but you haven't received it, or it hasn't moved, contact us.

Call 0161 464 9941 (Monday to Friday, 9:00am to 5:30pm (UK time)) or email support@apaxon.co.uk with your order number, and we'll take it up with the courier.

Avoiding delays

• Make sure the delivery address and postcode are complete.
• Make sure someone is available to receive the delivery.

If the parcel arrives damaged or something is missing, report it within 48 hours. See Damaged, missing or faulty items.