Tracking emails

When your order is dispatched we email you the courier, tracking number and a tracking link. If we have an estimated delivery date before dispatch, we email that too. Please check your junk folder if you haven't received it.

In MyApaxon

1. Sign in at portal.apaxon.co.uk.
2. Go to Orders & Finance > Order Tracking.
3. Select an order to see its status and tracking.

What each status means

• Processing: paid and being prepared.
• Awaiting stock: on order from the supplier and not yet with us.
• Delayed: something has held the order up. We add a note explaining why.
• Dispatched: handed to the courier. Tracking is shown.
• Delivered: the order has been delivered.
• Cancelled: the order won't be fulfilled.

We email you when your order is dispatched, and let you know if it's delayed.