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Warranty and Manufacturer Claims
Products are covered by the manufacturer's warranty. The warranty period and terms depend on the product and brand.
We're a reseller, not the manufacturer, so warranty claims follow the manufacturer's process. We can help coordinate a claim with the manufacturer or our distributor.
Making a claim
Email support@apaxon.co.uk or start a return in MyApaxon, choosing Faulty. Include the order number, a description of the fault and photos.
Your rights under the Consumer Rights Act 2015 still apply. See our Warranty & Returns policy for full details.
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