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Cisco Desk Phone 9861 - VoIP phone - with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
VoIP phone
with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
IEEE 802.11a/b/g/n/ac (Wi-Fi) / Bluetooth 5.2 LE
SIP, SDP, RTCP, RTP, SRTP
130 lines
carbon black
Weight: 1.56 KG
- 5-inch color LCD display with 800 x 480 pixels for clear, vibrant visuals
- Supports a wide range of voice codecs for HD audio quality, including G.722 and Opus
- Integrated Ethernet switch and Class 3 PoE for easy network integration
- Comprehensive security with AES, FIPS 140-2, and TLS 1.3 protocols
- ENERGY STAR certified, made with 74% post-consumer recycled plastic
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Overview
The Cisco Desk Phone 9861 enhances the desktop communication experience with its blend of high-quality audio, robust security features, and eco-friendly design. This VoIP phone is equipped with a 5-inch color LCD display, offering vibrant visuals and support for an extensive array of languages, making it an ideal choice for global businesses. With its integrated Ethernet switch and support for both IPv4 and IPv6, it seamlessly integrates into any office network. The phone's HD audio capabilities, supported by a wide range of voice codecs and advanced audio processing technologies, ensure every call is crystal clear. Security is a priority, with AES encryption, FIPS 140-2 compliance, and TLS 1.3, providing peace of mind in sensitive communication environments. Additionally, its construction from 74% post-consumer recycled plastic not only speaks to its durability but also Cisco's commitment to sustainability. The Cisco Desk Phone 9861 is a step forward in efficient, secure, and responsible business communication.
Specifications
General
- Body Colour
- Carbon black
- Product Type
- VoIP phone
- Integrated Components
- Trusted Platform Module (TPM) 2.0
- Weight
- 1.095 kg
- Body Material
- ABS polycarbonate, 74% post-consumer recycled plastic
- Compatible Platforms
- Cisco BroadWorks, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI), Asterisk
Manufacturer Warranty
- Service & Support
- Limited warranty - replacement - 1 year
Miscellaneous
- Placing / Mounting
- Desktop
- Hearing Aid Compatible
- Yes
- Connections
- Headset jack / RJ-9, 2 x network / RJ-45, USB / 4 PIN USB Type A, USB Type-C / 24 pin USB-C
Display
- Backlit
- Yes
- Display Location
- Base
- Type
- LCD display - colour
- Diagonal Size
- 5"
- Display Resolution
- 800 x 480 pixels
- Display Languages
- Brazilian Portuguese, Catalan, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (simplified), Chinese (traditional), Chinese (Traditional, Hong Kong), Spanish (Columbia), UK English, US English
Weight & dimensions
- Height
- 4.94 cm
- Weight
- 1.095 kg
- Width
- 22.96 cm
- Depth
- 22.587 cm
Phone features
- Programmable Buttons Qty
- 10
- Conference Call Capability
- Yes
- Volume Control
- Yes
- Speakerphone
- Yes
- Dialer Location
- Base
- Caller ID Type
- Caller ID/call waiting
- Wireless Interface Provided
- Wi-Fi / Bluetooth
- Cordless Phone Standard
- IEEE 802.11a/b/g/n/ac (Wi-Fi) / Bluetooth 5.2 LE
- Bluetooth Profiles
- Advanced Audio Distribution Profile (A2DP), Hands-Free Profile (HFP), Human Interface Device Profile (HID), Phonebook Access Profile (PBAP)
- Call Services
- Voice Mail, Caller ID, Call Waiting, Call Hold, Call Transfer, Call Forwarding, Call park/pickup
- Additional Functions
- One button to join (OBTJ), QR code access, conference mode, mute, Music on hold, Do not disturb, call recording, sleep mode, Kensington security slot
- Indicators
- Speakerphone indicator, headset, mute indicator, calendar indicator, select indicator, line status indicator, status, busy lamp field (BLF)
IP Telephony
- Power Over Ethernet (PoE) Support
- Yes
- VoIP
- Yes
- Main Features
- Integrated Ethernet switch
- IP Address Assignment
- DHCP, static
- Quality of Service
- IEEE 802.1Q (VLAN)
- Network Ports Qty
- 2 x Ethernet 10Base-T/100Base-TX/1000Base-T
- Network Features
- Class 3 PoE
- Compatible Software
- Cisco WebEx, Cisco Unified Communications Manager
- Lines Supported
- 130 lines
- VoIP Protocols
- SIP, SDP, RTCP, RTP, SRTP
- Voice Codecs
- Opus, G.722, G.722.2, iSAC, G.711a-law, G.711μ-law, G.729a, G.729b, iLBC
- Security
- WPA3, AES, EAP-FAST, EAP-TLS, PEAP-GTC, PEAP-MSCHAPv2, TKIP, GCMP, MIC, IEEE 802.1X, TLS 1.3, FIPS 140-2, SRTP
- Network Protocols
- IPv4, IPv6, DHCP, GARP, DNS, TFTP, HTTPS, VLAN, RTP, RTCP, Cisco Discovery Protocol (CDP), Link Layer Discovery Protocol (LLDP), Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED)
- Voice Features
- Acoustic echo cancellation (AEC), forward error correction (FEC), automatic gain control (AGC), comfort noise generation (CNG), voice activity detection (VAD), packet loss concealment (PLC), silence suppression, acoustic shock protection, adaptive jitter buffer (AJB), dual tone multi-frequency (DTMF), HD audio, ultrasonic support
Environmental Parameters
- ENERGY STAR Certified
- Yes

Customer Reviews
“delivery was very quick and laptop was exactly what was advertised”
Reviews are independently collected and not edited by Apaxon®.
“Bought for my office, came new as expected and item is as described. Love it”
Reviews are independently collected and not edited by Apaxon®.
“did the job exactly what was advertised, would highly recommend”
Reviews are independently collected and not edited by Apaxon®.
What our clients say
Verified customer reviews
Collected independently on VouchRateKaydron is excellent!
Really starting to transform my business to where I want it to be 😄
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Efficient and reliable
Purchased an Apple product, was cautious initially as not used this site before but it arrived the next day even though courier left it on door step. will definitely recommend Apaxon!
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Great Company to deal with.
Great job by Kadron and the team. Definitely recommend for IT services
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Apaxon®'s IT solutions have optimised our operations and significantly boosted our productivity. The team's reliable support and expertise have been genuinely invaluable to our business.
Apaxon®'s support has been excellent across every interaction. Their responsiveness and attention to detail make our daily operations much easier and more reliable to manage.
With Apaxon®'s help, our security posture and operational efficiency have greatly improved. We now have complete confidence in our IT infrastructure and the people behind it.
Apaxon®'s customer service has exceeded every expectation. Their prompt, professional support has been crucial for maintaining business continuity and keeping our team productive.
I approached Kadron after a friend recommended him, having used him for their own business. I'm so glad I did! 😃 He is simply transforming my business and taking it exactly where it needs to be. He's incredibly patient with me and all of my ideas 😂, really listens to what I want, and somehow manages to bring it all together. I couldn't recommend him highly enough!
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Also for Just Fountainsvia GoogleKadron's service is second to none… I will forever be indebted to him for how he has gone above & beyond to help me with my website & business in general. Thank you Kadron.
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