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On qualifying orders
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Mon–Fri, 8 am – 6 pm
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Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.
Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.
Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.
Digital licence delivery via email. Vendors typically fulfil within 24–48 hours (Mon–Fri). Weekend orders may be processed on the next business day.

Dell Upgrade from 1Y ProSupport to 4Y ProSupport - extended service agreement - 3 years - 2nd/3rd/4th year - on-site
Extended service agreement
parts and labour (for desktops)
3 years (2nd/3rd/4th year)
on-site
10x5
response time: NBD
for Inspiron 24 5415 AIO, 24 5420 All-in-One, 3020, 3030
- Proactive automated detection and alerting for critical issues using Dell SupportAssist technology
- Same-day or next-business-day on-site repair after remote diagnosis
- Next-business-day on-site intervention, with the option of sending parts and a technician within four or eight hours
- Incident-based support for third-party software
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Dell Upgrade from 2Y Basic Onsite to 3Y Basic Onsite - extended service agreement - 1 year - 3rd year - on-site
Overview
Protect your hardware investments with ProSupport for computers and tablets. Whether you're running an SME or a global enterprise, your employees need peace of mind when choosing hardware for your end-users. Your end-users need access to specialized support to keep up with the pace of business and stay productive. Get proactive support for your business. ProSupport with SupportAssist technology offers proactive responses to critical issues. With local engineers, 24/7 support and proactive alerts, ProSupport helps you stay focused on business innovation.
Main Specifications
- Product Description
- Dell Upgrade from 1Y ProSupport to 4Y ProSupport - extended service agreement - 3 years - 2nd/3rd/4th year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Support Period
- 2nd, 3rd and 4th year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Class of Equipment
- Desktops
- Designed For
- Inspiron 24 5415 AIO, 24 5420 All-in-One, 3020, 3030
Specifications
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Support Period
- 2nd, 3rd and 4th year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Class of Equipment
- Desktops
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday, Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday, Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday, Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday, Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday, Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Inspiron 24 5415 AIO, 24 5420 All-in-One, 3020, 3030

What our clients say
Verified customer reviews
Collected independently on VouchRateKaydron is excellent!
Really starting to transform my business to where I want it to be 😄
Apaxon replied: Thank you so much for the fantastic review! 😄 It’s been a pleasure working with you and seeing the business take shape. I’m really glad we’re helping move things in the direction you’ve been aiming for, and there’s plenty more to come! Thanks again for your trust and support — it’s genuinely appreciated! — Kadron
Efficient and reliable
Purchased an Apple product, was cautious initially as not used this site before but it arrived the next day even though courier left it on door step. will definitely recommend Apaxon!
Apaxon replied: Thank you so much for your review! We completely understand being cautious when trying a new website, so it’s great to hear that we could make a good first impression. We’re delighted your Apple product arrived the next day and that you were happy with the service. We really appreciate your recommendation and hope to welcome you back to Apaxon again soon! 😊
Great Company to deal with.
Great job by Kadron and the team. Definitely recommend for IT services
Apaxon replied: Thank you for the fantastic review! It’s been a pleasure supporting Mitsiland. We really appreciate your trust in us and are always happy to help keep everything running smoothly. We look forward to continuing to support you and the team! 👍
Brilliant company
Apaxon Limited provide an excellent service to my business. Very knowledgeable and always responsive. Any IT issue that arises is always swiftly solved by the team at Apaxon
Apaxon replied: Thank you for this thoughtful review :-)
Apaxon®'s IT solutions have optimised our operations and significantly boosted our productivity. The team's reliable support and expertise have been genuinely invaluable to our business.
Apaxon®'s support has been excellent across every interaction. Their responsiveness and attention to detail make our daily operations much easier and more reliable to manage.
With Apaxon®'s help, our security posture and operational efficiency have greatly improved. We now have complete confidence in our IT infrastructure and the people behind it.
Apaxon®'s customer service has exceeded every expectation. Their prompt, professional support has been crucial for maintaining business continuity and keeping our team productive.
I approached Kadron after a friend recommended him, having used him for their own business. I'm so glad I did! 😃 He is simply transforming my business and taking it exactly where it needs to be. He's incredibly patient with me and all of my ideas 😂, really listens to what I want, and somehow manages to bring it all together. I couldn't recommend him highly enough!
via GoogleKadron is amazing, he has helped our business and done a full make over on our websites. Kadron has also shared his knowledge and provided the information I need in great detail, is always on standby to assist and is fast at acting upon any tasks I throw at him. It's been a great pleasure, and have built a lovely business relationship for all our needs.
Also for Just Fountainsvia GoogleKadron's service is second to none… I will forever be indebted to him for how he has gone above & beyond to help me with my website & business in general. Thank you Kadron.
via GoogleTestimonials from Apaxon® IT, web and support clients, including verbatim Google reviews. They describe our service, not this product.

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Dell Upgrade from 2Y Basic Onsite to 3Y Basic Onsite - extended service agreement - 1 year - 3rd year - on-site
Dell Upgrade from 2Y Basic Onsite to 3Y Basic Onsite - extended service agreement - 1 year - 3rd year - on-site
We Don’t Just Sell ItWe Support the Business Around It
Most people who buy hardware from us never find out that the same team runs managed IT, cloud and security for UK businesses. That side is contracted work rather than a one-off call-out — so if you are fitting out a company rather than replacing a single laptop, it is worth a conversation.
Managed IT Services
Monitoring, patching and an SLA-backed helpdesk under a monthly contract. Remote first, with on-site support where the contract provides for it.
Learn moreCybersecurity Services
Hardening, firewall management and vulnerability scanning — plus Cyber Essentials certification support. We are certified ourselves.
Learn moreManaged Cloud Services
Microsoft 365 and Azure provisioning, migration and management, with hybrid architecture where keeping hardware on site makes sense.
Learn moreProfessional Services
IT strategy, infrastructure reviews, procurement strategy and project management — the work that decides what to buy, and in what order, before anyone buys it.
Learn moreStay Up to Datewith the Latest Thinking
Expert guides, sector insights and technology news from the Apaxon® team.
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