Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

Next Working Day
On qualifying orders
UK Dispatched
Fast & reliable nationwide
Expert Support
Mon–Fri, 8 am – 6 pm
Genuine Brands
Authorised reseller

Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.

Currently Unavailable

This product is out of stock

We can email you when it's back in stock, confirm expected lead times, or recommend in-stock alternatives that meet the same requirements.

See Alternatives Email Sales 0161 464 9941

Electronic HP Care Pack SmartFriend Service - Technical support - phone consulting - 1 year - 9x5 - for HP 22, Chromebook 14, Pavilion Laptop 14, Pavilion x360 Laptop, Spectre x360 Laptop

Manuf P/N: UL054E

APAXON#: 9763326

Error troubleshooting
Software installation & OS Updates
“How-to” assistance
Connectivity assistance, Virus removal
24/7 on-call tech support, Any brand device
1-year term

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Warranty independent

Apaxon® is an authorised reseller of HP. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HP 1 year SmartFriend Service, HP SmartFriend, Remote, Warranty independent, 7 days a week - 24 hours, 1 year, Next available agent

Specifications

Supplier features

Support type: HP SmartFriend
Place of service: Remote
Warranty coverage: Warranty independent
Coverage details: 7 days a week - 24 hours
Duration: 1 year
Response time: Next available agent
Service method: Phone
Care Pack type: Electronic
Coverage period: 12 month(s)
Warranty type: S
Coverage period (months): 12

Features

UNSPSC-code: 81111812

Ready to Help 24/7

Need quick and easy answers? Just pick up and call a real person to help. You'll talk to patient, personable, and, above all, deeply knowledgeable IT experts about any issues that might arise on any device, any brand or any OS. They know exactly how to help you, so you can quickly get back to what you do best.

No problem too small, no issue too big

Your SmartFriend is always available to answer all your "How do I's" and resolve any tech issue you may encounter. Plus, we offer the flexibility of phone support or secure remote access to ensure your problems are solved in the most convenient way possible.

Real People. Real Answers. Hassle-Free Help.

Get fast and hassle-free assistance from a real-HP tech expert who can quickly solve any tech issue you encounter on any device or brand.

Authorised Technology Partners

All Verified

Authorised Partner

Lenovo

Authorised Partner

Intel

Authorised Partner

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Overview

Specifications

Supplier features

Features

Ready to Help 24/7

No problem too small, no issue too big

Real People. Real Answers. Hassle-Free Help.

Customer Reviews

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