Please check your delivery as soon as it arrives. Reporting problems quickly protects your right to a return, credit or claim.

Deadlines

• Damage in transit, missing items or visible defects: report within 48 hours of delivery.
• Hidden defects you find later: report within 7 days of finding them.

Reports made after these deadlines may not be accepted.

How to report it

Start a return in MyApaxon and choose Damaged or Faulty, with photos of the item and the packaging. See How to start a return. You can also email support@apaxon.co.uk with your order number and photos.

If you can, note any visible damage on the courier's proof of delivery when you sign for it.

Faulty goods

If an item we test shows no fault, we may charge a reasonable fee for inspection and handling.