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On qualifying orders
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Mon–Fri, 8 am – 6 pm
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Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.
Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.
Instant digital delivery. Software licences, subscriptions, warranties & insurance, and electronic copies are delivered the same day via email — provided a valid email address is entered at checkout.
Digital licence delivery via email. Vendors typically fulfil within 24–48 hours (Mon–Fri). Weekend orders may be processed on the next business day.
Need more information? Our sales team can confirm full specifications, current stock and the best business price for this product.
With a catalogue of 100,000+ products, our team works directly with manufacturers and distributors to verify every detail. Reach us by 0161 464 9941 for an instant quote, or send us an email below.
Available for product datasheets, bulk pricing, lead-time confirmations and procurement support.
Lenovo Premier Support - Extended service agreement - parts and labour (for system with 1 year Premier Support) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkPad P14s Gen 3, P14s Gen 4, P15v Gen 3, P16s Gen 1, T15p Gen 3
- On-site
- 5 year(s)
- On-site support
Similar Products
Lenovo Premier Support - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - for ThinkPad L13 Yoga Gen 3, L15 Gen 3, T14 Gen 3, T14s Gen 3, T14s Gen 4, T15 Gen 2
Lenovo Onsite Upgrade - Extended service agreement - parts and labour - 4 years - on-site - for ThinkPad L13 Gen 2, L13 Yoga Gen 3, T14s Gen 2, T14s Gen 3, T16 Gen 1, X13 Gen 2
Lenovo Onsite + Premier Support - Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - for ThinkBook 13, 14, 15, ThinkPad E48X, E49X, E58X, E59X, ThinkPad Yoga 11e (5th Gen)
Lenovo Premier Support - Extended service agreement - parts and labour - 4 years - on-site - response time: NBD - for ThinkPad L13 Yoga Gen 3, L15 Gen 3, T14 Gen 3, T14s Gen 3, T14s Gen 4, T15 Gen 2
Overview
Lenovo 5WS1K84311 warranty/support extension 5 year(s)
Specifications
Features
- Type
- On-site
- Number of years
- 5 year(s)
- On-site support
- Yes
- Compatibility
- IdeaPad 5 16, Slim 7 16, 7 ProX 14
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
Boost productivity and EX with a single support solution
Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.
The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business.
Lenovo Device Intelligence
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation
International Services Entitlement
Travelling for business? ISE extends your ADP, KYD and SBTY coverage internationally
Experience Lenovo Premier Support Plus:
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2
Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.
Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.
Accidental Damage Protection (ADP)2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.
International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.
Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.
Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.
Unlock innovation, and boost user efficiency with the right support: Premier Support Plus
What our clients say
Verified customer reviews
Collected independently on VouchRateKaydron is excellent!
Really starting to transform my business to where I want it to be 😄
Apaxon replied: Thank you so much for the fantastic review! 😄 It’s been a pleasure working with you and seeing the business take shape. I’m really glad we’re helping move things in the direction you’ve been aiming for, and there’s plenty more to come! Thanks again for your trust and support — it’s genuinely appreciated! — Kadron
Efficient and reliable
Purchased an Apple product, was cautious initially as not used this site before but it arrived the next day even though courier left it on door step. will definitely recommend Apaxon!
Apaxon replied: Thank you so much for your review! We completely understand being cautious when trying a new website, so it’s great to hear that we could make a good first impression. We’re delighted your Apple product arrived the next day and that you were happy with the service. We really appreciate your recommendation and hope to welcome you back to Apaxon again soon! 😊
Great Company to deal with.
Great job by Kadron and the team. Definitely recommend for IT services
Apaxon replied: Thank you for the fantastic review! It’s been a pleasure supporting Mitsiland. We really appreciate your trust in us and are always happy to help keep everything running smoothly. We look forward to continuing to support you and the team! 👍
Brilliant company
Apaxon Limited provide an excellent service to my business. Very knowledgeable and always responsive. Any IT issue that arises is always swiftly solved by the team at Apaxon
Apaxon replied: Thank you for this thoughtful review :-)
Apaxon®'s IT solutions have optimised our operations and significantly boosted our productivity. The team's reliable support and expertise have been genuinely invaluable to our business.
Apaxon®'s support has been excellent across every interaction. Their responsiveness and attention to detail make our daily operations much easier and more reliable to manage.
With Apaxon®'s help, our security posture and operational efficiency have greatly improved. We now have complete confidence in our IT infrastructure and the people behind it.
Apaxon®'s customer service has exceeded every expectation. Their prompt, professional support has been crucial for maintaining business continuity and keeping our team productive.
I approached Kadron after a friend recommended him, having used him for their own business. I'm so glad I did! 😃 He is simply transforming my business and taking it exactly where it needs to be. He's incredibly patient with me and all of my ideas 😂, really listens to what I want, and somehow manages to bring it all together. I couldn't recommend him highly enough!
via GoogleKadron is amazing, he has helped our business and done a full make over on our websites. Kadron has also shared his knowledge and provided the information I need in great detail, is always on standby to assist and is fast at acting upon any tasks I throw at him. It's been a great pleasure, and have built a lovely business relationship for all our needs.
Also for Just Fountainsvia GoogleKadron's service is second to none… I will forever be indebted to him for how he has gone above & beyond to help me with my website & business in general. Thank you Kadron.
via GoogleTestimonials from Apaxon® IT, web and support clients, including verbatim Google reviews. They describe our service, not this product.

Similar Products
Lenovo Premier Support - Extended service agreement - parts and labour (for system with 1 year Premier Support) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkPad P14s Gen 3, P14s Gen 4, P15v Gen 3, P16s Gen 1, T15p Gen 3
Lenovo Premier Support - Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - for ThinkPad L13 Yoga Gen 3, L15 Gen 3, T14 Gen 3, T14s Gen 3, T14s Gen 4, T15 Gen 2
Lenovo Onsite Upgrade - Extended service agreement - parts and labour - 4 years - on-site - for ThinkPad L13 Gen 2, L13 Yoga Gen 3, T14s Gen 2, T14s Gen 3, T16 Gen 1, X13 Gen 2
Lenovo Onsite + Premier Support - Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - for ThinkBook 13, 14, 15, ThinkPad E48X, E49X, E58X, E59X, ThinkPad Yoga 11e (5th Gen)
Lenovo Premier Support - Extended service agreement - parts and labour - 4 years - on-site - response time: NBD - for ThinkPad L13 Yoga Gen 3, L15 Gen 3, T14 Gen 3, T14s Gen 3, T14s Gen 4, T15 Gen 2
We Don’t Just Sell ItWe Support the Business Around It
Most people who buy hardware from us never find out that the same team runs managed IT, cloud and security for UK businesses. That side is contracted work rather than a one-off call-out — so if you are fitting out a company rather than replacing a single laptop, it is worth a conversation.
Managed IT Services
Monitoring, patching and an SLA-backed helpdesk under a monthly contract. Remote first, with on-site support where the contract provides for it.
Learn moreCybersecurity Services
Hardening, firewall management and vulnerability scanning — plus Cyber Essentials certification support. We are certified ourselves.
Learn moreManaged Cloud Services
Microsoft 365 and Azure provisioning, migration and management, with hybrid architecture where keeping hardware on site makes sense.
Learn moreProfessional Services
IT strategy, infrastructure reviews, procurement strategy and project management — the work that decides what to buy, and in what order, before anyone buys it.
Learn moreStay Up to Datewith the Latest Thinking
Expert guides, sector insights and technology news from the Apaxon® team.
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