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StorTrec Bronze - extended service agreement - 3 years - on-site
Weight: 0.04 KG
- On-site service and support for immediate assistance
- Comprehensive service includes parts and labor
- Phone and email consulting for expert guidance
- 9 hours a day / 5 days a week service availability
- Next business day response time for swift resolution
Overview
The StorTrec Bronze storage arrays provide reliable on-site support, ensuring optimal performance for your data management needs. With an extended service agreement of 3 years, this equipment includes comprehensive service, parts, labor, and both phone and email consulting. Service availability covers a schedule of 9 hours a day, 5 days a week, and in case of any issues, a prompt next business day response time minimizes downtime. The Bronze model is designed to streamline your storage solutions while offering peace of mind through extensive service and support options.
Main Specifications
- Designed For
- Synology High Density HD6500
- Product Description
- StorTrec Bronze - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Associated Documents
Product Features
Reliable on-site support
The storage arrays from StorTrec are backed by an extended service agreement that facilitates on-site assistance, ensuring that any issues are addressed promptly, reducing system downtime.
Extensive service agreement
With a contract period of 3 years, the extended service agreement covers all necessary aspects of support, providing peace of mind for users, knowing that both parts and labor are included.
Efficient response time
A next business day response time ensures that help is readily available, allowing for quick troubleshooting and maintenance, reassuring users about the reliability of their equipment.
Convenient service availability
Service is available 9 hours a day, 5 days a week, making it easy for businesses to receive the support they need without disrupting their operational schedules.
Specifications
General
- Service Included
- Parts and labour
- Full Contract Period
- 3 years
- Location
- On-site
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Technical details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - e-mail consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - web support - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Compatibility Information
- Designed For
- Synology High Density HD6500