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Next-working-day delivery. Order before 17:30 (England & Wales) or 16:00 (Northern Ireland, Republic of Ireland, Scotland) to receive next-working-day delivery. Orders placed before 17:30 Friday are delivered Monday; after 17:30 Friday arrive Tuesday. Upgrades — pre-9, pre-10:30, pre-noon, special and secure bulk — available at extra cost.

Orders over £100 (ex VAT) receive FREE next-working-day delivery across the UK.

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HPE 4-hour 24x7 Same Day Hardware Support - extended service agreement - 5 years - on-site

Name: HPE 4-hour 24x7 Same Day Hardware Support - extended service agreement - 5 years - on-site
Brand: Hewlett Packard Enterprise
SKU: UR953E
Price: 198.04 GBP
Availability: OutOfStock

Manuf P/N: UR953E

APAXON#: 1777649

EAN: 4053162112100

HP 5y 24x7 420/520/530/2626/25xx HW Supp,HP Networks 420/520/530/2626/25xx,5 years of hardware support. 4 hour onsite response. 24x7 including HP holidays.

StockOut of Stock

ConditionNew

Quantity

Notify me when available

Sales & Technical

Phone: 0161 464 9941

Email: sales@apaxon.co.uk

Manufacturer Warranty

Manufacturer warranty applies. Warranty periods and service levels vary by brand and product type.

Apaxon® is an authorised reseller of Hewlett Packard Enterprise. Warranty claims, repairs, replacements, and credits are fulfilled strictly in accordance with the manufacturer's terms and conditions.

Returns Policy

Business & Consumer Purchases

Orders placed for business use, resale, or onward supply are treated as Business-to-Business (B2B) transactions. B2B sales do not carry an automatic right of cancellation.

Nothing in this policy affects statutory consumer rights under UK law.

Consumer Cancellation (B2C Only)

Consumers may cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
Cancellation must be confirmed in writing within 14 days of delivery.
Goods must be returned within 14 days of cancellation.
Items must be unused beyond reasonable inspection and in resaleable condition.
Return shipping costs are the customer's responsibility.
Prepaid return labels are not provided for change-of-mind returns.
Refunds are processed after inspection and issued to the original payment method.

Faults & Delivery Issues

Transit damage or shortages must be reported within 48 hours of delivery.
Visible defects must be reported within 7 days of delivery.
Hidden faults must be reported within 7 days of discovery.
Returns require prior authorisation and a valid RMA reference.
Failure to report within these timeframes may affect eligibility for return or claim.

Business Returns (B2B)

Business customers do not have an automatic right to return non-faulty goods.

Supply chain authorisation
Restocking fees (typically 15–25%)
Inspection approval
Non-refundable outbound carriage

Return shipping is the responsibility of the buyer unless agreed otherwise.

Non-Returnable Items

Software, licences, activation keys, and digital products
Special-order or non-standard procurement items
Opened consumables
Items not in resaleable condition

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Overview

HPE Hardware Support provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime. HPE provides IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

Main Specifications

Product Description: HPE 4-hour 24x7 Same Day Hardware Support - extended service agreement - 5 years - on-site
Type: Extended service agreement
Service Included: Parts and labour
Location: On-site
Full Contract Period: 5 years
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Designed For: HP E2520-8G-PoE Switch, Switch 2510-24, Switch 2510-48, Switch 2510G-24, Switch 2510G-48, Switch 2610-24, Switch 2610-24/12-PWR, Switch 2610-24-PWR, Switch 2610-48, Switch 2610-48-PWR; HPE E2520-8-PoE Switch

Associated Documents

APAXON Product Data Sheet - HPE 4-hour 24x7 Same Day Hardware Support - extended service agreement - 5 years - on-site(UR953E).pdfPDF

Specifications

General

Service Included: Parts and labour
Location: On-site
Full Contract Period: 5 years
Service Availability: 24 hours a day / 7 days a week
Response Time: 4 hours

Technical details

Service & Support: Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For: HP E2520-8G-PoE Switch, Switch 2510-24, Switch 2510-48, Switch 2510G-24, Switch 2510G-48, Switch 2610-24, Switch 2610-24/12-PWR, Switch 2610-24-PWR, Switch 2610-48, Switch 2610-48-PWR, HPE E2520-8-PoE Switch