Getting Help
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Explore help articles, answers, and common issues under the Ordering & Products category.
You can order from the Apaxon store 24 hours a day. Here is how an order goes from basket to payment.
Open a product and choose Add to Basket. Items that are out of stock or end of life can't be added. See Product availability and stock.
In the basket you can change quantities or remove items. Prices are shown excluding VAT, and the basket shows the VAT and delivery before you check out.
Choose Checkout, then tell us whether you are ordering as a company or an individual and enter:
If you don't have an Apaxon account yet, one is created for you at this step and we email you a link to set your password. See Your Apaxon account.
The review page shows your items, delivery and totals. Here you can also:
Choose Place Order to go to payment.
Pay with PayPal, or by debit or credit card through PayPal's card option. You don't need a PayPal account to pay by card. See Accepted payment methods.
Once your payment is taken we email you a payment confirmation and your VAT invoice as a PDF. When the order is dispatched we email you the tracking details.
Browse help articles related to getting help including guides, policies, and common questions.
Browse help articles related to ordering & products including guides, policies, and common questions.
Browse help articles related to payments & billing including guides, policies, and common questions.
Browse help articles related to returns & refunds including guides, policies, and common questions.
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Browse help articles related to your account & myapaxon including guides, policies, and common questions.