Skip to main content
APAXON

How to Place an Order

Ordering & ProductsUpdated 

You can order from the Apaxon store 24 hours a day. Here is how an order goes from basket to payment.

1. Add products to your basket

Open a product and choose Add to Basket. Items that are out of stock or end of life can't be added. See Product availability and stock.

2. Check your basket

In the basket you can change quantities or remove items. Prices are shown excluding VAT, and the basket shows the VAT and delivery before you check out.

3. Enter your details

Choose Checkout, then tell us whether you are ordering as a company or an individual and enter:

  • your name, email address and a UK phone number
  • your company name (company orders only)
  • the delivery address, and the billing address if it's different
  • a delivery option (not needed if your basket only contains licences or other digital products)

If you don't have an Apaxon account yet, one is created for you at this step and we email you a link to set your password. See Your Apaxon account.

4. Review your order

The review page shows your items, delivery and totals. Here you can also:

  • enter a voucher code
  • add your own order or PO reference (up to 64 characters)
  • ask us not to release the order until 5:30pm, or save the basket for another purchase. See Order options at checkout.

Choose Place Order to go to payment.

5. Pay

Pay with PayPal, or by debit or credit card through PayPal's card option. You don't need a PayPal account to pay by card. See Accepted payment methods.

What happens next

Once your payment is taken we email you a payment confirmation and your VAT invoice as a PDF. When the order is dispatched we email you the tracking details.

Getting Help

3 articles

Browse help articles related to getting help including guides, policies, and common questions.

Ordering & Products

7 articles

Browse help articles related to ordering & products including guides, policies, and common questions.

Payments & Billing

4 articles

Browse help articles related to payments & billing including guides, policies, and common questions.

Returns & refunds

6 articles

Browse help articles related to returns & refunds including guides, policies, and common questions.

Shipping & Delivery

5 articles

Browse help articles related to shipping & delivery including guides, policies, and common questions.

Your Account & MyApaxon

3 articles

Browse help articles related to your account & myapaxon including guides, policies, and common questions.